Delivery
Shipping is free to all UK addresses.
Our valued customers from Europe, please see the ‘European Orders’ section below.
Dispatch
We always aim to get your CATWatch sent out as quickly as possible after you’ve ordered it. We’ll usually send it on the following working day after you’ve ordered, whenever we possibly can.
Please note, this refers to the speed we dispatch your order, we do not promise next day delivery.
Delivery
Packages containing a single CATWatch and adapter will be dispatched via Royal Mail First Class. Depending on your local sorting office, you can expect delivery from anywhere between 1 – 5 days.
Packages containing 2 – 3 CATWatch units will be dispatched via Royal Mail Recorded Delivery to enable the higher value packages to be tracked. These packages will require a signature upon receipt. Depending on your local sorting office, you can expect delivery from anywhere between 1 – 5 days. Experience shows us the Royal Mail will often leave Recorded Delivery items with a neighbour if you are not in.
Packages containing 4 or more CATWatch units will be dispatched via special delivery or a courier such as Fedex or DHL. We will notify you if this is the case.
Notifications
We send you an email to the email address you provided at the time of the transaction to confirm when your order has been dispatched. This email also contains some useful usage tips to help to set up your CATWatch properly.
Missing packages
The Royal Mail is usually very quick and reliable and we very rarely experience packages going missing.
Occasionally however, packages are not received. We would ask that you allow 7 working days from receipt of your dispatch confirmation email before contacting us, to allow for any processing delays that may have occurred at your local sorting office.
We would also advise you to check with your local parcel collection office to check if delivery has been attempted and returned to your local sorting office. On the whole, Royal Mail do leave attempted delivery notes, however, we have experienced several instances where the delivery slip had been lost or forgotten.
If, after doing this, you have still not received your order, please contact us at info@foxrepellentexpert.com and we will seek to resolve your issue as quickly as possible.
European Orders
We often send orders to countries around Europe and are happy to include a European-compatible mains adapter for use with the CATWatch. We usually use the Royal Mail’s International Signed For delivery service or an international courier like Fedex or DHL for larger orders. We will notify how your order has been sent in your dispatch confirmation email. If your country is not listed on our payment page, please contact us at info@foxrepellentexpert.com
Shipping fees apply and are charged at the time you place your order.
Rest of the World
We are sorry but we currently do not send any orders outside of Europe.
Returns
We offer a 90 day money back guarantee (excluding P&P) if you wish to return your CATWatch unit after you have purchased it from our website.
Please contact us on info@foxrepellent.com before returning so we can provide full return instructions to ensure your return and refund is processed swiftly.
In the unlikely event you are unhappy with your CATWatch, please do get in contact with us to explain your problem to see if we can help. Simple things such as a change in positioning or small adjustments to your garden can make a huge difference in results, so we’re happy to help wherever we can.
Please also note that the CATWatch becomes more effective as time goes on. This is due to the fact that the CATWatch causes behavioural change in the cat, teaching it to stay away from your garden using the high-pitched ultrasonic noise.
The longer you allow the CATWatch to do it’s job, the more impactful this behavioural change will be, resulting in a cat that is no longer interested in entering your garden.
Warranty T&Cs
Misuse or incorrect handling is not covered. If your unit cannot be repaired, the manufacturer may replace it with new or reconditioned merchandise, (we will not pay for loss of time, inconvenience, loss of use of your product or its failure to work, or any incidental or consequential damages). The use of batteries (incl. rechargeable) other than Duracell will affect the function of the unit and possibly the warranty. The warranty is 2 years from the date of purchase. The unit is to be returned with proof of purchase and a description of the fault. Repairs may be made after the warranty expires for a small charge. Please get in touch for further information.
Testimonials
“I have always had good results with the Catwatch deterrent and definitely makes the garden a safer place for the birds … “ A S, Bournemouth
“Catwatch has proved an excellent deterrent … we have recommended it to several friends”. L P, Bradford
“I own two Catwatch units … and I find them excellent.” E M, London SW6
“Many thanks for the excellent service your company have provided …. top marks for customer care. We are about to give our little front garden a rethink, so will probably order another Catwatch when this is completed.” Mr & Mrs JB, Bingley, West Yorkshire
“I have one of your Catwatch deterrent machines which is giving me excellent results. We have not had a cat in the garden for weeks and now allows the birds to feed in peace.” Mr J E, Cambridge